Return & Exchange Policy
At Divine Covenant, we strive to provide high-quality jewelry that you’ll love. Please read our policy carefully before making a purchase.
No Refunds – Exchange Only
We do not offer refunds on any purchases because of scams and neglect. However, we are happy to offer an exchange under the following conditions:
- The item must be in unused and original condition with packaging.
- The exchange request must be made within 7 days of receiving your order.
- Customers are responsible for the shipping costs associated with returning the item for exchange.
Lifetime Warranty Exchanges
For products covered under our Lifetime Warranty, we will replace your item for a R199 processing fee. This covers the cost of shipping and handling.
To request an exchange or warranty replacement, please contact us at divinecovenantkingdom@gmail.com with your order number and details.
Thank you for supporting Divine Covenant! 💖
Disclaimer Policy
By purchasing from Divine Covenant, you agree to the following terms:
Jewelry Care & Maintenance
- Sterling Silver (925) naturally tarnishes over time due to exposure to air, moisture, and chemicals. Regular cleaning and proper storage will help maintain its shine.
- To prevent discoloration or damage, avoid exposure to:
- Water (especially saltwater and chlorinated pools)
- Sweat and lotions
- Perfumes and harsh chemicals
- Prolonged direct sunlight
Allergic Reactions
- Our jewelry is made with high-quality materials such as 925 Sterling Silver. However, we cannot guarantee that all customers will not experience skin reactions. If you have metal sensitivities, please verify materials before purchasing.
- Divine Covenant is not responsible for allergic reactions or skin sensitivities resulting from wearing our products.
General Disclaimer
- Divine Covenant is not responsible for damage caused by improper use or lack of care. Customers must follow the care instructions provided.
- The lifetime warranty covers manufacturing defects only. It does not cover damages caused by wear and tear, accidents, or misuse.
- Product images are for illustration purposes only. Slight variations in color, texture, or design may occur due to lighting and natural materials.
For any inquiries, please contact us at divinecovenantkingdom@gmail.com.